Legal

Dvaari Terms and Conditions

Grahnetra AI Labs Private Limited · Last updated

On this page
  1. 1. Interpretation and Definitions
  2. 2. Acceptance of Terms
  3. 3. Eligibility
  4. 4. Description of the Service
  5. 5. Use of the Service
  6. 6. User Accounts
  7. 7. Dvaari Device, Shared Access, and Authorized Persons
  8. 8. Deliveries, Delivery Details, and Cash on Delivery
  9. 9. Calls, Photos, and Recordings
  10. 10. Communications
  11. 11. App Permissions
  12. 12. Privacy
  13. 13. User Content
  14. 14. Pre-Booking, Purchases, Subscriptions, and Refunds
  15. 15. Intellectual Property
  16. 16. Third-Party Services
  17. 17. Service Availability
  18. 18. Updates
  19. 19. Account Deletion and Termination
  20. 20. Disclaimer
  21. 21. Limitation of Liability
  22. 22. Indemnification
  23. 23. Governing Law
  24. 24. Dispute Resolution
  25. 25. Changes to These Terms
  26. 26. Severability
  27. 27. Entire Agreement
  28. 28. Contact Us

Please read these Terms and Conditions carefully before using the Dvaari application.

These Terms and Conditions (“Terms”) govern your access to and use of the Dvaari mobile application and related services provided by GRAHNETRA AI LABS PRIVATE LIMITED (“Company”, “we”, “us”, or “our”).

By downloading, installing, accessing, or using Dvaari, you agree to these Terms. If you do not agree with these Terms, please do not use the Application or Service.

1. Interpretation and Definitions

1.1 Interpretation

Words with initial capital letters have meanings defined below. These definitions apply whether the terms are used in singular or plural form.

1.2 Definitions

For the purposes of these Terms:

Application
means the Dvaari mobile application provided by the Company.
Booking
means a pre-booking or order for a Dvaari Device placed through the Company's website or other channels the Company makes available.
Company
means GRAHNETRA AI LABS PRIVATE LIMITED, with its address at 1st Floor, ALTF, Orchid Business Park, Sector 48, Gurugram, Haryana 122004, India.
Country
means India.
Device
means a mobile phone, tablet, or other compatible device used to access the Application.
Dvaari Device
means a compatible Dvaari door or visitor-communication device that can connect to or interact with the Application.
Service
means the Dvaari Application and the related services and functionality made available through it.
Subscription
means the paid plan that provides continued access to Dvaari services for a stated period.
Terms
means these Terms and Conditions.
You or User
means the individual accessing or using the Service, or the company or legal entity on whose behalf the individual is accessing or using the Service.

2. Acceptance of Terms

By downloading, installing, accessing, or using the Dvaari Application, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.

If you use the Service on behalf of a company, organization, household, or other legal entity, you confirm that you have the authority to accept these Terms on its behalf.

If you do not agree with these Terms, you must not use the Service.

3. Eligibility

You must be at least 18 years old, or the age of majority in your place of residence, to create a Dvaari account. If you are younger, you may use the Service only through an account created and supervised by a parent or legal guardian who accepts these Terms on your behalf.

4. Description of the Service

Dvaari is a companion application for supported Dvaari door devices.

Depending on the features available to you, Dvaari may allow you to:

  • Receive visitor and delivery alerts
  • View supported visitor or delivery information, including pictures taken at the door
  • Add, track, and manage deliveries, including by entering delivery details or pasting a courier message
  • Approve, decline, and provide delivery OTPs for couriers at your door
  • Pay for Cash-on-Delivery orders through supported payment options
  • Share a delivery location with a delivery agent
  • Communicate with visitors through supported audio and video calls
  • View a live view from your Dvaari Device where supported
  • Manage and customize supported Dvaari door devices
  • Pair or configure supported Dvaari devices
  • Register an NFC card for use with your Dvaari Device
  • Share access with family members or other authorized users, and name people who may receive deliveries on your behalf
  • Use Away Mode and related delivery settings
  • View delivery analytics and history
  • Manage your Dvaari account and profile
  • Receive notifications relating to supported Dvaari events

Some features may require a compatible Dvaari device, an active account, an internet connection, a Subscription, or appropriate device permissions.

5. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Service for an illegal, fraudulent, harmful, or unauthorized purpose.
  • Attempt to gain unauthorized access to the Application, Dvaari devices, accounts, servers, systems, or networks.
  • Interfere with or disrupt the operation or security of the Service.
  • Attempt to bypass, disable, or defeat security features of the Service.
  • Copy, modify, distribute, sell, lease, sublicense, or commercially exploit the Application without our authorization.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Application except where such restriction is prohibited by applicable law.
  • Upload or transmit content that is unlawful, fraudulent, threatening, abusive, defamatory, harmful, or otherwise violates applicable law or the rights of others.
  • Use another person's Dvaari account without authorization.
  • Use the Service to monitor, record, photograph, or communicate with another person in violation of applicable law or without the permissions or rights required by law.
  • Use the Service in a manner that could damage, disable, overburden, or impair the Application or interfere with another user's access to the Service.

6. User Accounts

Certain features require you to create or use a Dvaari account.

When creating an account, you agree to provide information that is accurate, complete, and current.

You are responsible for maintaining the security of your account and for activities carried out through your account.

You must notify us promptly if you believe your account has been accessed or used without authorization.

We may suspend or terminate an account where reasonably necessary to protect the Service, its users, or third parties, or where the account is being used in violation of these Terms or applicable law.

7. Dvaari Device, Shared Access, and Authorized Persons

Certain Dvaari features depend on communication between the Application and a compatible Dvaari door device.

You are responsible for ensuring that you have the necessary rights and authorization to connect or manage a Dvaari device through your account.

If you grant another person shared access to a Dvaari device or account, or name a person to receive deliveries on your behalf, you are responsible for ensuring that you have the appropriate authority to do so and for the actions that person takes within the permissions you give.

Family members and other authorized users may be able to see information about deliveries and visitors according to the role and settings you choose. You can change these settings in the Application.

You should remove shared access when it is no longer required.

8. Deliveries, Delivery Details, and Cash on Delivery

Dvaari helps you keep track of deliveries and respond to couriers at your door. Delivery information shown in the Application may come from details you enter, messages you paste into the Application, messages you forward to Dvaari, your Dvaari Device, or courier and seller information. We do not guarantee that this information is complete, accurate, or up to date.

You are responsible for deciding whether to approve a courier, provide a delivery OTP, or accept a delivery. The Company is not a party to your purchase or delivery arrangements with any seller or courier and is not responsible for the delivery, its condition, or its outcome.

Where the Application helps you pay for a Cash-on-Delivery order, payment is made through third-party payment services, such as UPI apps, or in cash directly to the courier. The Company does not process these payments, does not hold your funds, and is not responsible for the payment itself, any failed or disputed transaction, or any dealings between you and the seller, courier, or payment provider. Check the payee and amount shown in your payment app before you pay.

When you use Share Location, the delivery address and map location you choose are sent to the delivery agent through the channel you select, such as WhatsApp. You are responsible for choosing the address you share and for who receives it.

9. Calls, Photos, and Recordings

Dvaari may provide supported audio and video communication between a Dvaari door device and your mobile device, and a live view from the door device.

Call availability may depend on:

  • Your internet connection
  • Device compatibility
  • Dvaari device connectivity
  • Notification settings
  • Android operating-system behavior
  • Device permissions
  • Service availability

Dvaari does not guarantee that every visitor call, notification, or communication attempt will always be successfully delivered or answered.

The Dvaari Device may take pictures of visitors and couriers at your door, and these pictures are made available to you in the Application. They are kept for a limited period and then deleted automatically, unless you delete them earlier. Visitor pictures are kept for a shorter period than delivery pictures. You can delete visitor pictures in the Application.

You are responsible for using the camera, microphone, pictures, and any recordings of the Dvaari Device in line with applicable law, including any notice or consent that may be required for people who are photographed or recorded at your door.

The Service should not be relied upon as an emergency communication service.

10. Communications

By using the Service you agree that we may send you service communications, such as one-time passwords, account and security messages, delivery and visitor alerts, and messages about your Booking or Subscription. These may be sent by push notification, SMS, email, or WhatsApp, to the contact details you provide.

If you receive a WhatsApp message from Dvaari, it is sent in connection with your use of the Service. You can stop non-essential messages by changing your notification settings in the Application or by contacting us.

11. App Permissions

Dvaari may request device permissions required for specific features.

Depending on the feature and Android version, these may include access to:

  • Camera
  • Microphone
  • Notifications, including full-screen notifications for incoming door calls
  • Location (approximate or precise), used only while you are using the Application, to help you choose, find, and share a delivery address. Dvaari does not collect your location in the background
  • Bluetooth or Nearby Devices
  • Photos or files you choose to upload, such as a profile picture or a wallpaper
  • Other Android system capabilities required for supported calling, notifications, audio routing, or device functionality

You can manage applicable permissions through your device settings.

Some features may not work if the relevant permission is denied or subsequently disabled.

Dvaari does not require access to your SMS inbox, call history, or notifications generated by other applications for the functionality described in the current Service.

Our use of information and device permissions is described in our Privacy Policy.

12. Privacy

Your use of Dvaari is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect information associated with your use of the Service.

By using the Service, you acknowledge that your information may be processed in accordance with our Privacy Policy.

13. User Content

Some features may allow you to upload, submit, store, or share information or content, such as profile information, images, wallpapers, delivery details, or addresses.

You remain responsible for content that you provide through the Service.

By submitting content, you represent that:

  • You have the necessary rights or permissions to provide the content.
  • The content does not violate applicable law.
  • The content does not infringe the rights of another person or organization.
  • The content does not contain unlawful or malicious material.

We may restrict or remove content where reasonably necessary to comply with applicable law, protect the Service, or address violations of these Terms.

14. Pre-Booking, Purchases, Subscriptions, and Refunds

The Application may show information about pre-booking or buying a Dvaari Device and about Subscriptions. Bookings are made on our website, not in the Application, and are governed by the price, payment, refund, and delivery terms shown at the time of Booking.

A booking amount may be refundable as stated at the time of Booking. Any balance payable before installation, and what a Subscription includes (including any included first period), will be as stated at the time of Booking. Prices, offers, and availability may change, and an offer may be limited to a number of customers or a period of time.

A Subscription, once its included period ends, continues only on the terms stated when you subscribe. Any renewal price and the way to cancel will be shown before you pay.

Payments for Bookings and Subscriptions are processed by third-party payment providers. We do not store your full card or bank details.

For help with a Booking, refund, or Subscription, contact us using the details in the Contact Us section.

15. Intellectual Property

The Application and Service, including their software, design, interface, text, graphics, logos, trademarks, features, and other materials, are owned by or licensed to the Company and are protected by applicable intellectual-property laws.

Except for the limited right to use the Application in accordance with these Terms, no ownership or intellectual-property rights are transferred to you.

You may not copy, reproduce, modify, distribute, publicly display, publish, sell, license, or create derivative works from the Application or its materials without our prior written permission, except where permitted by applicable law.

16. Third-Party Services

The Service may integrate with or use third-party services, including authentication, messaging, cloud, hosting, communication, mapping, payment, image storage, notification, or other technology providers.

Third-party services may operate under their own terms and privacy policies.

Where you use a third-party service through or in connection with Dvaari, that third party may process information according to its own policies.

We are not responsible for the independent operation, availability, content, policies, or practices of third-party services.

You should review the applicable terms and privacy policies of third-party services that you use.

17. Service Availability

We make reasonable efforts to keep the Service available and functioning.

However, we do not guarantee that the Service will always be:

  • Available
  • Uninterrupted
  • Error-free
  • Secure
  • Compatible with every device
  • Free from delays or connectivity problems

The Service may become temporarily unavailable because of maintenance, updates, network problems, device limitations, technical failures, third-party services, or circumstances outside our reasonable control.

We may modify, update, suspend, or discontinue portions of the Service where reasonably necessary.

18. Updates

We may release updates, patches, or new versions of the Application and of the software on your Dvaari Device.

You may need to install updates to continue using certain features or maintain compatibility with Dvaari services.

We may change or improve features from time to time.

19. Account Deletion and Termination

You may request deletion of your Dvaari account in accordance with our account-deletion process.

Account deletion is permanent and may result in the loss of information and access associated with your account.

For information about deleting your account and how information is handled after deletion, please refer to our Dvaari Account Deletion page and Privacy Policy.

We may suspend or terminate your access to the Service if:

  • You materially violate these Terms.
  • You use the Service unlawfully or fraudulently.
  • Your use creates a security or operational risk.
  • Suspension or termination is required by applicable law.
  • It is reasonably necessary to protect users, the Company, or the Service.

Where appropriate and reasonably practicable, we may provide notice before taking such action.

20. Disclaimer

To the maximum extent permitted by applicable law, the Service is provided on an “AS IS” and “AS AVAILABLE” basis.

We do not guarantee that:

  • The Service will meet all of your requirements.
  • The Service will always be available or uninterrupted.
  • The Service will be completely secure or error-free.
  • Information provided through the Service will always be complete, accurate, or current.
  • Every notification, visitor call, delivery alert, or communication will be successfully delivered.
  • The Service will operate without interruption caused by network, device, infrastructure, or third-party-service issues.

Nothing in these Terms excludes any warranty, right, or protection that cannot legally be excluded under applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, the Company and its directors, employees, affiliates, partners, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of, or inability to use, the Service.

This may include, to the extent permitted by law, loss of data, loss of profits, loss of business, service interruption, or device-related issues.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Company, its directors, employees, affiliates, partners, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from:

  • Your use of the Service.
  • Your violation of these Terms.
  • Your violation of applicable law.
  • Your violation of the rights of another person or organization.
  • Content or information you submit through the Service.
  • Unauthorized use of your account resulting from your failure to maintain appropriate account security.

23. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to applicable law, disputes relating to these Terms or the Service will be subject to the jurisdiction of the competent courts in Haryana, India.

24. Dispute Resolution

If you have a concern or dispute relating to the Service, please contact us first so that we can attempt to resolve the matter informally.

You may contact us using the information provided in the Contact Us section below.

Nothing in this section limits any rights or remedies available to you under applicable law.

25. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the Last updated date at the top of this page.

For material changes, we may provide additional notice where appropriate.

Your continued use of the Service after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in full force and effect.

27. Entire Agreement

These Terms, together with the Dvaari Privacy Policy and any additional terms applicable to particular Dvaari features, constitute the agreement between you and the Company concerning your use of the Service, except where additional terms expressly apply.

28. Contact Us

If you have questions, concerns, or complaints regarding these Terms or the Dvaari Service, you can contact us:

GRAHNETRA AI LABS PRIVATE LIMITED
Email: support@grahnetra.com
Website: www.grahnetra.com
Phone: +91 85888 72228
Address: 1st Floor, ALTF, Orchid Business Park, Sector 48, Gurugram, Haryana 122004, India

Last updated: 5 November 2026