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At GRAHNETRA AI LABS PRIVATE LIMITED, we respect your privacy and provide you with the ability to delete your Dvaari account and request deletion of your personal information.
This page explains how you can delete your Dvaari account and what happens to your data after deletion.
Deleting Your Account
You may request deletion of your Dvaari account at any time.
Account deletion is permanent. Once your account has been deleted, you may lose access to information and features associated with your account.
Depending on the information associated with your account, deletion may include:
- Personal information such as your name, email address, phone number, and address
- Account and profile information
- Dvaari device and account associations
- Visitor and delivery activity associated with your account
- Delivery details and product images taken from your Gmail, if you connected it
- Shared-access information associated with your account
- Uploaded profile, cover, or other user-provided content
- Account preferences and settings
Information that we are required or permitted to retain by law, or that is necessary for security, fraud prevention, dispute resolution, or legal compliance, may be retained as described below.
How to Delete Your Account
Through the Dvaari App
- Sign in to your Dvaari account.
- Open Settings.
- Go to Account Settings.
- Select Delete Account.
- Follow the on-screen instructions to confirm the deletion request.
If You Cannot Access the App
If you are unable to delete your account through the Dvaari app, you may request account deletion by contacting us using the details below.
Email:
support@grahnetra.com
Phone: +91 85888 72228
Mailing Address: 1st Floor, ALTF, Orchid Business
Park, Sector 48, Gurugram, Haryana 122004, India
Disconnecting Gmail Without Deleting Your Account
If you only want Dvaari to stop reading your delivery emails, you can disconnect Gmail at any time in the Dvaari app. This revokes Dvaari's access to your Gmail and deletes the delivery details and product images taken from it, while keeping the rest of your account. You can also remove Dvaari's access from your Google Account at myaccount.google.com/permissions.
What Happens After You Request Deletion
After your account deletion request is confirmed:
- Your account will be deleted and you will no longer be able to use the deleted account.
- If you connected Gmail, Dvaari's access to your Gmail is revoked straight away.
- Personal information associated with the account will be removed from active systems within 30 days of confirmation, subject to applicable legal and operational requirements.
- Information that is no longer required will be deleted or anonymized in accordance with our retention practices.
- Residual copies may remain in backup systems for a limited period in accordance with our backup and recovery procedures.
- Certain information may be retained where necessary to comply with applicable law, prevent fraud or abuse, maintain security, resolve disputes, or establish, exercise, or defend legal claims.
Data Retained After Account Deletion
Account deletion does not necessarily require immediate deletion of every copy of information from every system.
We may retain limited information where there is a legitimate and lawful reason to do so, including:
- Compliance with legal or regulatory obligations
- Prevention, detection, or investigation of fraud or security incidents
- Resolution of disputes
- Enforcement of applicable agreements
- Establishing, exercising, or defending legal claims
- Maintaining necessary business and security records
Where information is retained for these purposes, it will be handled in accordance with applicable law and our privacy practices.
Third-Party Services
Deleting your Dvaari account deletes your Dvaari account and the information controlled by Dvaari.
If you used a third-party authentication or service provider, such as Google Sign-In, deletion of your Dvaari account does not automatically delete information that the third-party provider independently maintains under its own terms and privacy policy.
You may need to contact the relevant third-party provider separately if you want information held by that provider deleted.
If you connected Gmail, deleting your Dvaari account revokes Dvaari's access to it and deletes what Dvaari took from your delivery emails. Dvaari never deletes or changes anything in your mailbox, so your emails remain in your Gmail account.
Contact Us
If you have questions about account deletion, your personal information, or this process, contact:
GRAHNETRA AI LABS PRIVATE LIMITED
Email: support@grahnetra.com
Phone: +91 85888 72228
Address: 1st Floor, ALTF, Orchid Business Park,
Sector 48, Gurugram, Haryana 122004, India
Last updated: 1 November 2026